Every Journey, Every Client.
Noble InMotion is committed to providing safe, reliable, and professional ground transportation to all clients, including those with disabilities. We comply fully with the City of Dallas Transportation-for-Hire Ordinance (Chapter 47A), the Americans with Disabilities Act (ADA), and all applicable federal, state, and local accessibility laws.
Accessible Vehicles Available Upon Request
Our primary fleet consists of luxury black cars, such as the Mercedes-Benz GLS 580 and similar premium vehicles, which are not equipped with wheelchair lifts or ramps. Wheelchair-accessible vehicles are available upon request.
When you notify us of your mobility needs at the time of booking, Noble InMotion will arrange a wheelchair-accessible vehicle (WAV) through one of our contracted specialised third-party providers. These vehicles are equipped with ADA-compliant lifts, ramps, and securement systems designed to safely transport passengers using wheelchairs, scooters, or other mobility devices.
What to Expect
The following details apply to all wheelchair-accessible vehicle requests. Please review them before booking so your journey can be arranged without delay.
Vehicle Type
The accessible vehicle provided may differ from our standard luxury black car fleet. It will typically be a specialised mobility van or SUV. We will confirm the vehicle type and details when processing your request.
No Additional Charge
We do not charge a higher fare for wheelchair-accessible service, consistent with Dallas city requirements.
Advance Notice Recommended
To ensure the best possible experience and availability, we recommend providing at least 24 hours’ notice for accessible service requests. We will make every effort to accommodate same-day or short-notice requests without unreasonable delay, as required by city ordinance.
Service Area
Accessible transportation is available throughout the City of Dallas and the greater Dallas–Fort Worth metro area without discrimination.
Assistance
Our team and contracted providers will offer appropriate assistance with stowing and securing mobility devices. Drivers are not required to provide personal lifting or transfer assistance.
Booking Your Accessible Ride
Please notify us of any accessibility requirements when booking:
Include details such as the type of mobility device, number of passengers, and any specific needs. We will confirm your arrangements — including the vehicle description and estimated pickup time — as soon as possible.
Included at No Additional Charge
All accessibility accommodations are provided as part of our standard service — no additional fees, no exceptions.
Wheelchair-Accessible Vehicle
Arranged upon request through our contracted specialised providers at no additional charge.
Mobility Device Accommodation
Wheelchairs, walkers, and other mobility aids are secured and transported with care.
Extended Boarding Time
Schedules accommodate your pace for boarding, settling, and securing equipment.
Service Animals
Certified service animals are welcome in all vehicles.
Preferred Cabin Environment
Temperature, lighting, and other preferences can be noted at booking.
Dignity Is Not an Option. It Is the Standard.
Noble InMotion trains its team to treat every client with dignity and respect. We partner with reputable third-party providers whose vehicles meet or exceed ADA standards for wheelchair-accessible transportation. Noble InMotion remains responsible for coordinating your reservation and delivering a courteous, professional experience.
WCAG 2.1 Level AA Commitment
We strive to maintain our website in accordance with WCAG 2.1 Level AA guidelines. If you experience any difficulty accessing content on our site, please contact us and we will provide the information in an alternative format.
Last Updated: April 2026
Concerns & Complaints
If you have any concerns about our accessibility services, please contact Noble InMotion directly so we can address the issue promptly.
You may also file a formal complaint with the City of Dallas by calling 311 or visiting dallascityhall.com. Pursuant to City of Dallas Ordinance No. 29696.
Contact Noble InMotion
Accessibility requests receive a prompt, personal reply. Reach out by phone or email and your requirements will be confirmed in writing before your journey.
[email protected] · Prompt reply · No queue
♿ Wheelchair accessible vehicles are available upon request. Please notify us of any accessibility requirements at the time of booking. To report a complaint regarding this transportation service, contact the City of Dallas at 3-1-1 or visit dallascityhall.com. Pursuant to City of Dallas Ordinance No. 29696.